Economy of scale: a seductive but flawed idea

Read any report on shared services and Economies of Scale is always invoked as the mechanism to achieve savings. But what if Economies of Scale wasn’t inviolable? What if it wasn’t … Continue reading

February 20, 2014 · Leave a comment

Why I have been angry with Lean: Rewarded with stars and Teddy Bears

A few years ago I spent time as a postgraduate student studying Lean for services at a British university. A significant and compelling feature of this course was to visit … Continue reading

January 17, 2014 · Leave a comment

Food labelling scheme? BOGOF!

This week saw the launch of a voluntary scheme to standardise dietary information on food packaging. The scheme has been adopted by roughly 60% of supermarkets and food producers, although … Continue reading

June 23, 2013 · Leave a comment

Nuance and meaning in the reporting of shared services

Meaning and understanding can hang on the balance of just a few words. In fact, the choice of one or two words can influence how we understand a subject or … Continue reading

May 21, 2013 · Leave a comment

‘New’ supermarket jobs: A systems perspective

Last year a BBC headline announced that Tescos were planning to create 20,000 jobs over the next 2 years. The headline was lauded by David Cameron as a positive sign and … Continue reading

March 8, 2013 · 1 Comment

Bring out your dead they are alive!

By the end of our working lives most of us will have experienced many failed management fads, theories and tools at least once. Many of us will have experienced them more … Continue reading

February 18, 2013 · Leave a comment

The biggest cause of shared services failure?

Holding open the gap between claims made for shared services (often by those involved with selling) and the arguments of those opposed, allow us to view a dialectic field and nothing … Continue reading

November 15, 2012 · 11 Comments

Shared services: Sponsored roundtables

Previous blogs have examined the core tactics those selling shared services use. In this post I am going to look at how ‘sponsored roundtables’ [debates and events] are used. Roundtables … Continue reading

October 31, 2012 · Leave a comment

By 2008 Gershon was urging caution on shared services

Peter Gershon worked in the private sector for 30 years (IT industry, telecommunications and defence) before joining the civil service as the CEO of the Office Government Commerce in 2000. In … Continue reading

October 22, 2012 · Leave a comment

Shared services: Kittens, hugs and … marketing tactics

If you spend any time reading articles or blogs written by companies selling any aspect of shared services you’ll find the recurrence of certain marketing tactics. ‘Cuddle words’ (neuromarketing) Blogs … Continue reading

October 15, 2012 · Leave a comment
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